Case management for At-Risk patients in the Emergency Department (CARED)
Care Continuum
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2023
Reduce ED re-attendances and hospital readmissions for at-risk patients. Enhanced ED efficiency and patient experience through comprehensive care transitions.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Continuum, Acute Care, Crisis Care, Trauma Care
About this Content
Aims
Reduce ED re-attendances and hospital readmissions for at-risk patients.
Background
Rising ED overcrowding and high utilization by frail older patients created inefficiencies.
Methods
Introduced ED case management for at-risk patients using frailty and re-attendance risk scores.
Results
Reduced hospital admissions and ED re-attendances significantly at 30- and 60-day intervals.
Conclusion
Enhanced ED efficiency and patient experience through comprehensive care transitions.
Lessons Learnt
Data-driven approaches and community partnerships critical for right-siting care.
Keywords
Case Management, ED Overcrowding, Patient-Centred Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Emergency Medicine |
Project Lead(s) | Ong Eng Choon Colin |
Project Member(s) | Christine Wu |
Connect with this contributor!
Dr. Ong Eng Choon Colin - colin_ong@nuhs.edu.sg
Project Attachment
C_327_NTFGH_NHIP_2023_Case_management_for_At_Risk_patients_in_the_Emergency_Department_CARED.pdf