Care Transformation Journey
Care Process & Redesign
Workforce Transformation
Central Health Action & Learning Kampung
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
Transform care processes and job roles to meet evolving community healthcare needs. Successfully scaled the pilot; aiming for national adoption through AIC initiatives.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Care Process ＆ Redesign, Job Redesign, Professional Development, Upskilling, Workforce Sustainability
About this Content
Aims
Transform care processes and job roles to meet evolving community healthcare needs.
Background
Workforce shortages and an aging population required rethinking care delivery models.
Methods
Redesign roles of healthcare assistants and introduce tech for workforce sustainability.
Results
Increased local workforce participation by 65%; developed the role of Community Care Associate (CCA).
Conclusion
Successfully scaled the pilot; aiming for national adoption through AIC initiatives.
Lessons Learnt
Role redesign enhances job fulfillment and workforce sustainability.
Additional Information
Supported by CHALK Poster Showcase 2022.
Keywords
Care Transformation, Workforce, Upskilling
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Ren Ci Hospital |
Platform(s) | Central Health Action & Learning Kampung |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Teo Lay Hong |
Project Member(s) | Nuryasmin Hannah |
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