Can SKH DoR reduce MRI Outpatient Wait Times Without Buying More Machines?
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To reduce MRI outpatient wait times without purchasing additional MRI machines by optimizing scheduling practices. Optimized scheduling significantly improved outpatient MRI accessibility, showcasing an effective resource management model.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Access To Care, Turnaround Time, Waiting Time, Productivity, Operational Management
About this Content
Aims
To reduce MRI outpatient wait times without purchasing additional MRI machines by optimizing scheduling practices.
Background
High outpatient MRI demand led to increased wait times, negatively impacting patient safety and clinical outcomes.
Methods
Introduced "preferred imaging date" field, trained clinicians, and adjusted scheduling algorithms to meet patient needs.
Results
Reduced time-to-scan for MRI outpatient requests with preferred imaging dates by 40%, ensuring scans within a week of the preferred date.
Conclusion
Optimized scheduling significantly improved outpatient MRI accessibility, showcasing an effective resource management model.
Lessons Learnt
Clear communication and consistent triage practices enhance resource allocation and patient satisfaction.
Keywords
MRI Scheduling, Patient Safety
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Radiology |
Project Lead(s) | Stefanie Yick Shun Chan |
Project Member(s) | Steven Wong Bak Siew |
Connect with this contributor!
Dr Stefanie Yick Shun Chan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_889_SKH_SHM_2023_Can_SKH_DoR_reduce_MRI_outpatient_wait_times_without_buying_more_machines.pdf