Calendar for Appointments
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2018
Achieve 100% compliance for patients attending scans (2D Echo, CT, MRI) to prevent delays in treatment plans. Calendar implementation significantly reduced missed appointments and improved scheduling reliability.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Value Based Care, Patient Satisfaction, Safe Care, Adherence Rate, Utilisation, Access To Care
About this Content
Aims
Achieve 100% compliance for patients attending scans (2D Echo, CT, MRI) to prevent delays in treatment plans.
Background
Patients undergoing chemotherapy frequently missed scans/2D echo, causing futile doctor appointments and treatment delays.
Methods
Introduced patient-specific calendars to attach with appointment cards, reminders given by room nurses.
Results
Compliance improved to 100%; patient feedback highlighted calendars’ usefulness in remembering appointments.
Conclusion
Calendar implementation significantly reduced missed appointments and improved scheduling reliability.
Lessons Learnt
Effective tools like calendars minimize no-shows and reduce disruptions to critical treatment plans.
Keywords
2D Echo, Appointment, Chemotherapy Scheduling, Patient Compliance, Treatment Plan
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Nursing |
Applicable Specialty or Discipline | Diagnostic Radiography, Oncology, Patient Service Associate |
Project Lead(s) | Caroly Wong Yi Lin |
Project Member(s) | Tan Wee Chiew |
Connect with this contributor!
Caroly Wong Yi Lin - lee_yeng_pong@nuhs.edu.sg