Projects

C3 Smart Hospital for the Future

Project Categories

Care Process & Redesign

Technology

Platform

National Healthcare Innovation and Productivity Medals

Cluster

National Healthcare Group

31 December 2020

Develop a hospital Operations Command Centre (OCC) to optimize patient flow and resource allocation. OCC enhances system-wide visibility, enabling efficient, patient-centered care delivery.

Year Submitted: 2020
Published Date: 31 December 2020

Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Job Redesign, Operational Management, Resource Allocation, Access To Care, Bed Occupancy Rate, Waiting Time, Digital Health, Data Management, Data Visualization, Digitalisation, Digital Platforms, Automation, Operational Intelligence

About this Content

Aims

Develop a hospital Operations Command Centre (OCC) to optimize patient flow and resource allocation.

Background

High bed occupancy rates and inefficiencies in cross-department coordination created systemic bottlenecks.

Methods

Built an OCC with AI-powered analytics and automation for monitoring, decision support, and patient flow optimization.

Results

Improved bed waiting time and resource allocation; reduced manual effort during COVID-19 response by automating operational monitoring.

Conclusion

OCC enhances system-wide visibility, enabling efficient, patient-centered care delivery.

Lessons Learnt

Aligning stakeholder expectations and adopting agile implementation fosters a collaborative environment for innovation.

Keywords

Smart Hospital, Command Centre, Patient Flow, AI Analytics, Healthcare System

Innovators' Details

Healthcare Cluster(s)	National Healthcare Group
Organization(s) Involved	Tan Tock Seng Hospital
Platform(s)	National Healthcare Innovation and Productivity Medals
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Jamie Mervyn Lim
Project Member(s)	Tan Mingchu Tan Beng Kiat Albert William Salim Ng Jing Cheng Perry Chia Muhammad Syafi Salim

Connect with this contributor!

Mr. William Salim - William_Salim@ttsh.com.sg

Project Attachment

324_TTSH_NHIP_2020_C3_Smart_Hospital_for_the_Future_combine.pdf