Business Office - Patient Billing S
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Set up a self-service billing services page for convenience. Portal provides long-term potential to eliminate physical billing counters.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Value Based Care, Patient Satisfaction, Quality Improvement, Design Thinking, Productivity, Manhour Saving, Time Saving, Operational Management, Financial Management, Digitalisation, Digital Apps, Digital Platforms, Automation, Financial Services/FinTech
About this Content
Aims
Set up a self-service billing services page for convenience.
Background
Covid-19 accelerated digital adoption.
Methods
Created a portal and chatbot for patient billing inquiries and transactions.
Results
Improved patient satisfaction, reduced physical interactions during the pandemic.
Conclusion
Portal provides long-term potential to eliminate physical billing counters.
Lessons Learnt
Self-service models increase satisfaction and convenience.
Keywords
Self-service Billing, Digital Transformation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Skylar Phua |
Project Member(s) | Prabah Alagar |
Connect with this contributor!
Skylar Phua - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_774_KKH_SHM_2022_Business_Office_Patient_Billing_Services.pdf