Building Therapeutic Doctor-Patient Relationships through Effective Healthcare Communication
Care Process & Redesign
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2017
Build therapeutic doctor-patient relationships through effective healthcare communication. Incorporating these workshops as competencies enhances organizational culture for patient-centered care.
Year Submitted: 2017
Published Date: 31 December 2017
Tags: Training ＆ Education, Care Process ＆ Redesign, Physical Learning Platform, Learning Approach, Team Based Learning, Learning Theories ＆ Framework, Experiential Learning, Value Based Care, Patient Reported Experience Measures
About this Content
Aims
Build therapeutic doctor-patient relationships through effective healthcare communication.
Background
Patient experience was not fully integrated into value healthcare, necessitating improved engagement and communication practices.
Methods
Conducted Patient Experience Module workshops focusing on healthcare communication and behavior change pathways.
Results
99.35% of participants recommended the course; mean content relevance rating of 4.5 out of 5.
Conclusion
Incorporating these workshops as competencies enhances organizational culture for patient-centered care.
Lessons Learnt
Effective communication training fosters better patient relationships and adherence to treatment.
Additional Information
Singapore Healthcare Management 2018 – Best Practice Medal (Staff Education Category).
Keywords
Healthcare Communication, Patient Experience, Therapeutic Relationship, Behavior Change, Staff Training.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Andrew Peh |
Project Member(s) | Poon Ngar Yee |
Connect with this contributor!
Dr Poon Ngar Yee - poon.ngar.yee@singhealth.com.sg