Building a Future Ready Workforce to Maximise Productivity and Enhance Patient Experience
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2022
Mitigate manpower shortages, improve efficiency, and enhance patient satisfaction through workforce transformation. Workforce transformation enhanced efficiency, career opportunities, and patient experience.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Job Redesign, Upskilling
About this Content
Aims
Mitigate manpower shortages, improve efficiency, and enhance patient satisfaction through workforce transformation.
Background
Aging population and nursing shortages required transformation of frontline services.
Methods
Leveraged digital tools (self-registration kiosks, OneNUHS apps), job redesign, and PSA upskilling.
Results
Increased self-registration to 90%; saved 80 man-hours/day in registration; cashless payment usage rose to 80%.
Conclusion
Workforce transformation enhanced efficiency, career opportunities, and patient experience.
Lessons Learnt
Transparent engagement and co-designing change processes around stakeholders improve outcomes.
Keywords
Future-Ready Workforce, Digital Transformation, PSA Redesign, Operational Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ng Kian Swan |
Project Member(s) | Sim Siew Ngoh |
Connect with this contributor!
Hayley Khng - hayley_khng@nuhs.edu.sg