Breast Services One Stop Shop Quality Improvement Project
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Achieve a One-Stop Shop model for 80% of Breast Clinic patients within 6 weeks. The one-stop shop improved efficiency and patient experience without increasing clinic time.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Access To Care, Referral Rate, Waiting Time, Productivity, Cost Saving
About this Content
Aims
Achieve a One-Stop Shop model for 80% of Breast Clinic patients within 6 weeks.
Background
Patients previously required multiple visits for imaging and results, which was inefficient and patient-unfriendly.
Methods
Redefined workflow, adjusted clinic schedules, trained staff, and optimized radiology slots for same-day imaging.
Results
Achieved 100% one-stop shop service for patients; sustained performance for 4 months.
Conclusion
The one-stop shop improved efficiency and patient experience without increasing clinic time.
Lessons Learnt
Collaboration between surgery and radiology departments with staff training was key to success.
Keywords
Breast Clinic, Same Day Imaging, Patient-Centric Care, Workflow Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Nursing, Medical |
Applicable Specialty or Discipline | Surgery, Radiology, Diagnostic Radiography |
Project Lead(s) | Tan Chuan Chien |
Project Member(s) | Phillip Iau |
Connect with this contributor!
Dr Tan Chuan Chien - chuan_chien_tan@nuhs.edu.sg
Project Attachment
C_241_NTFGH_QM_2020_Breast_Services_One_Stop_Shop_Quality_Improvement_Project.pdf