[AVBC 2025] Scaling Value Based Care across NHG through Data Driven Decision Making Organisational Transformation
Care Process & Redesign
Organisational Leadership
Technology
Appropriate & Value-based Care Conference
National Healthcare Group
17 November 2025
To scale Value-Based Care across NHG through data-driven decision-making and organizational transformation. Maintaining a consistent focus on data-informed insights and patient-centered outcomes enables meaningful and sustainable.
Year Submitted: 2025
Published Date: 17 November 2025
Tags: Care Process ＆ Redesign, Organisational Leadership, Technology, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Clinical Practice Improvement, Data Ecosystem, Data Analytics, Organisation Development, Change Management, System Change
About this Content
Aims
To scale Value-Based Care across NHG through data-driven decision-making and organizational transformation.
Background
Value-based healthcare (VBHC) implementation requires a structured methodology that engages stakeholders across the care continuum. NHG is well-positioned to deliver integrated care through its network of healthcare facilities, but variations in clinical practice and outcome measurement approaches have hindered VBHC implementation.
Methods
Cross-institutional, multidisciplinary teams collaborated on mapping patient journeys across the care continuum. Harmonized clinical, operational, and patient-reported metrics were tracked using dashboards. Data-driven decision-making was leveraged by tracking key performance indicators aligned with VBHC goals.
Results
Increased percentage of patients enrolled for Day Surgery from 2% to 32% from 2019-2024. Decreased ALOS of TKR patients across the cluster from 5.8 to 2.6 days. 146 patients right-sited from SOCs to polyclinics for Denosumab administration.
Conclusion
Maintaining a consistent focus on data-informed insights and patient-centered outcomes enables meaningful and sustainable transformation across diverse clinical contexts.
Lessons Learnt
The importance of cross-institutional collaboration and data-driven decision-making to address care gaps, and strong stakeholder engagement to drive adoption.
Keywords
Value-Based Care, NHG, Data-Driven, Decision-Making, Organisational Transformation, Healthcare, Patient Outcom
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group, Tan Tock Seng Hospital, Woodlands Health, National Healthcare Group Polyclinics |
Platform(s) | Appropriate & Value-based Care Conference |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Huang Lezhi |
Project Member(s) | Winnie Koh |
Connect with this contributor!
Huang Lezhi - lezhi.huang@nhghealth.com.sg