[AVBC 2025] KK TelePaeds: A Value-Based Approach to Right-Siting Paediatric Emergency Care
Care Process & Redesign
Technology
Appropriate & Value-based Care Conference
SingHealth
17 November 2025
To provide teleconsultation with medication delivery for children with non-emergency acute medical conditions. KK TelePaeds pilot effectively met patient needs while alleviating CE in-person workload and crowding through its digital-first.
Year Submitted: 2025
Published Date: 17 November 2025
Tags: Care Process ＆ Redesign, Product Development, Technology, Tele-Consultation, Telehealth, Digital Health, Quality Improvement, Agile Methodology, Access To Care, Waiting Time, Productivity, Cost Saving
About this Content
Aims
To provide teleconsultation with medication delivery for children with non-emergency acute medical conditions.
Background
KKH Children's Emergency faced significant challenges with overcrowding and prolonged wait times, with 49% of visits being non-emergency cases and P3 patients facing wait times of up to 156 minutes.
Methods
KK TelePaeds was developed through collaborative journey mapping workshops, using an agile methodology with a Minimal Viable Product (MVP) and leveraging digital tools like FormSG, CalSG, UIPath, Zoom, and Rida.
Results
310 patients benefited from the pilot, with 96% agreeing that the service saved them a trip to CE, saving 43 minutes of waiting time per patient. Automated processes eliminated 95% of manual administrative tasks.
Conclusion
KK TelePaeds pilot effectively met patient needs while alleviating CE in-person workload and crowding through its digital-first approach, demonstrating exceptional results and high satisfaction rates.
Lessons Learnt
The pilot demonstrated that significant healthcare transformation can be achieved through cost-effective digital solutions while maintaining high standards of care delivery.
Keywords
Non-Emergency, Right Siting, Medication Delivery, Minimum Viable Product, Open Gov Products
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women's and Children's Hospital, SingHealth |
Platform(s) | Appropriate & Value-based Care Conference |
Healthcare Professional Group(s) | Medical, Healthcare Administration |
Applicable Specialty or Discipline | Paediatrics, Emergency Medicine |
Project Lead(s) | Choo Min |
Project Member(s) | Louis Teo Zhang Yi |
Connect with this contributor!
Choo Min - choo.min@singhealth.com.sg
Project Attachment
1084_KKH_AVBC_2025_KK_TelePaeds_A_Value_Based_Approach_to_Right_Siting_Paediatric_Emergency_Care.pdf