[AVBC 2025] Insufficient Prescribed Medication Duration till Next Cardiovascular Medicine (CVM) Doctor Appointment
Care Process & Redesign
Appropriate & Value-based Care Conference
National Healthcare Group
10 November 2025
Analysis of TTSH data from January to December 2023 revealed 1,951 cases of insufficient medication prescriptions across all. The initiative represents a paradigm shift in patient care, with streamlined processes empowering healthcare providers, enhancing.
Year Submitted: 2025
Published Date: 10 November 2025
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Time Saving
About this Content
Aims
Analysis of TTSH data from January to December 2023 revealed 1,951 cases of insufficient medication prescriptions across all departments, with the CVM Clinic accounting for 374 cases.
Background
Analysis of TTSH data from January to December 2023 revealed 1,951 cases of insufficient medication prescriptions across all departments, with the CVM Clinic accounting for 374 cases.
Methods
A multidisciplinary team was formed to address the challenge using CPIP methodology. Diagnostic tools such as flowchart, brainstorming session, fishbone diagram, and Pareto Chart were used to identify root causes. Interventions were implemented through Plan-Do-Study-Act (PDSA) cycles.
Results
By December 2024, there was a reduction in insufficient medication prescriptions from an average of 30 to 24 cases monthly. This resulted in significant time savings and cost savings for the pharmacy department.
Conclusion
The initiative represents a paradigm shift in patient care, with streamlined processes empowering healthcare providers, enhancing patient trust, and renewing commitment to excellence.
Lessons Learnt
The standardized workflow and improved communications between doctors and patient service associates help prevent insufficient medication duration until the next doctor appointment
Keywords
medication, prescriptions, pharmacy, workflow, improvement, cost savings
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | Appropriate & Value-based Care Conference |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology, Cardiology |
Project Lead(s) | Bharat Vashdev Khialani |
Project Member(s) | Kwa Ca Lynn |
Connect with this contributor!
Bharat Vashdev Khialani - ca_lynn_kwa@ttsh.com.sg