[AVBC 2025] G.R.O.S.S.
Care Process & Redesign
Workforce Transformation
Appropriate & Value-based Care Conference
National University Health System
27 November 2025
The aim is to make work sustainable for people and the system, empower staff to lead and make changes, and improve. G.R.O.S.S. is a sustained campaign and a key driver for improving productivity and staff well-being.
Year Submitted: 2025
Published Date: 27 November 2025
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Workforce Transformation, Job Redesign, Professional Development, Upskilling
About this Content
Aims
The aim is to make work sustainable for people and the system, empower staff to lead and make changes, and improve productivity and staff well-being.
Background
G.R.O.S.S. is a ground-up NUHS-wide effort to address key pain points in daily work by removing unnecessary complexity and wasteful activities.
Methods
The methodology involves workplace transformation through redesigned/streamlined processes, focusing on eliminating, simplifying, and automating tasks.
Results
The initiative aims to achieve an 80% Agility Index by FY23 and an 84% Best-in-Class Agility Index by FY25. The Agility Index improved from 66% in 2019 to 79% in 2022.
Conclusion
G.R.O.S.S. is a sustained campaign and a key driver for improving productivity and staff well-being.
Lessons Learnt
Leadership commitment and communication are crucial, as every staff suggestion is reviewed and acknowledged, with 100% follow-through.
Keywords
Workplace, Productivity, Transformation, Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Health System |
Platform(s) | Appropriate & Value-based Care Conference |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Foo Hee Jug |
Project Member(s) | Kerk Weil |
Connect with this contributor!
Kerk Weil - kerk_weili@nuhs.edu.sg