[AVBC 2025] Co-Designing NUHSs ePROMs Strategy: Lessons from the Cluster Strategy Workshop
Care Process & Redesign
Appropriate & Value-based Care Conference
National University Health System
27 November 2025
To inform system-level PROMs implementation by engaging senior leadership across the healthcare cluster and extracting. These insights highlight the need for a more integrated, system-wide approach, not just better tools.
Year Submitted: 2025
Published Date: 27 November 2025
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Reported Outcome Measures
About this Content
Aims
To inform system-level PROMs implementation by engaging senior leadership across the healthcare cluster and extracting actionable insights on enablers, barriers, and strategic priorities for scale.
Background
Patient-Reported Outcome Measures (PROMs) are central to value-based care, yet implementation remains complex - especially across multi-institutional systems. Leadership engagement is key to aligning strategy, addressing barriers, and embedding PROMs into routine care.
Methods
A cluster-wide strategy workshop was held to align leadership on PROMs implementation. An anonymous 12-question survey captured participants views on PROMs value, concerns, and priorities.
Results
Participants recognised PROMs as valuable for patient-clinician communication (51%), quality improvement (43%), and research (43%), but fewer rated them as very useful for clinical decision-making (31%) or service planning (34%). For clinician engagement, 'lack of workflow integration' was the top perceived barrier (71.4%). However, 80% cited 'clear feedback loops showing patient outcomes' as the most effective incentive.
Conclusion
These insights highlight the need for a more integrated, system-wide approach, not just better tools.
Lessons Learnt
The current approach remains siloed, with limited communication of insights beyond project teams. Meaningful feedback is the strongest lever for clinician engagement. Addressing these gaps requires coordination across people, processes, and technology.
Keywords
PROMs, patient-clinician communication, quality improvement, research, clinician engagement, IT system integra
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Health System, Yong Loo Lin School of Medicine |
Platform(s) | Appropriate & Value-based Care Conference |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | General Research |
Project Lead(s) | Pradeeba Jega |
Project Member(s) | Htet Htet Aung |
Connect with this contributor!
Pradeeba Jega - e1373865@u.nus.edu