Projects

Automation of MS Teams (Auto-Teams) based on NUHS organization structure

Project Categories

Technology

Platform

National Healthcare Innovation and Productivity Medals

Cluster

National University Health System

31 December 2024

Automate Microsoft Teams (Auto-Teams) creation and management based on the NUHS organization structure, improving. Auto-Teams significantly enhances collaboration and workflow efficiency.

Year Submitted: 2024
Published Date: 31 December 2024

Tags: Technology, Digitalisation, Digitisation, Digital Platforms, Automation, Data Management, Product Development, Usage Distributions

About this Content

Aims

Automate Microsoft Teams (Auto-Teams) creation and management based on the NUHS organization structure, improving efficiency, collaboration, and cost savings.

Background

The manual process of creating and managing Microsoft Teams was inefficient, requiring extensive administrative effort. The Auto-Teams system streamlines team assignments using dynamic rules and Active Directory attributes.

Methods

Developed a structured mapping system aligning staff directory data with Teams creation rules. Integrated 10 additional Active Directory attributes for dynamic team assignments, ensuring real-time synchronization with organizational changes.

Results

Auto-Teams adoption resulted in a 51.34% increase in file usage, a 490.94% increase in active file counts, and an 11,771 MB increase in storage use. Estimated cost savings of at least $760,818 over five years.

Conclusion

Auto-Teams significantly enhances collaboration and workflow efficiency. Future developments include mobile integration with Viva Engage and wider adoption across NUHS.

Lessons Learnt

Automation in enterprise collaboration requires structured governance and continuous refinement. Integrating SharePoint and mobile accessibility will enhance future adoption.

Keywords

Auto-Teams, System Adoption, Digital Office, MS Teams Automation

Innovators' Details

Healthcare Cluster(s)	National University Health System
Organization(s) Involved	not Applicable
Platform(s)	National Healthcare Innovation and Productivity Medals
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Kelly Ng
Project Member(s)	Ivan Chan Raymond Tang Tang Ee Ket Edwin Ng Poh Keat Yeo Siow Keong Tan Ching Long Daniel Chong Zixin Puganeshwaran Joyce Kwok Jin Rui

Connect with this contributor!

Kelly Ng - kelly_wh_ng@nuhs.edu.sg

Project Attachment

416_NUHS_NHIP_2024_Automation_of_MS_Teams_Auto_Teams_based_on_NUHS_organization_structure.pdf