Automation of Manual Billing with Computerized Physician Order Entry (CPOE) System
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2017
Automate manual billing to reduce errors and improve efficiency using the CPOE system. Automation streamlines billing processes, improves accuracy, and saves resources.
Year Submitted: 2017
Published Date: 31 December 2017
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Productivity, Automation
About this Content
Aims
Automate manual billing to reduce errors and improve efficiency using the CPOE system.
Background
Manual billing was prone to missing entries, errors, and required significant rework, leading to lost revenue and inefficiency.
Methods
Integrated CPOE with the billing system; tested in 2 wards; rolled out progressively after training and process fine-tuning.
Results
Billing accuracy improved by 89%; $4.9M annual gross revenue recovered; billing time reduced by 35%.
Conclusion
Automation streamlines billing processes, improves accuracy, and saves resources.
Lessons Learnt
Multidisciplinary collaboration and consistent staff training are essential for system integration success.
Additional Information
Presented at CHI Learning Forum
Keywords
Billing Automation, Revenue Recovery, Process Improvement, Staff Training
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Hui Ting |
Project Member(s) | Mabel Soh Sor Boh |
Connect with this contributor!
Tan Hui Ting - hui_ting_tan@nuhs.edu.sg
Project Attachment
3_NUH_Automation_of_Manual_Billing_with_Computerized_Physician_Order_Entry_System_combine.pdf