Automation of Inpatient/Day Surgery Bills from the Inpatient/Day Surgery Billing System to the HR Information System (HRIS)
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Automate inpatient and day surgery bills from the billing system to HRIS to improve efficiency and reduce errors. The interface program streamlined billing processes, resulting in significant time and cost savings for SingHealth institutions.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Financial Services/FinTech, Digital Platforms, Quality Improvement, Workflow Redesign, Job Effectiveness, Productivity, Time Saving
About this Content
Aims
Automate inpatient and day surgery bills from the billing system to HRIS to improve efficiency and reduce errors.
Background
Manual processes for managing 4,800 inpatient/day surgery bills annually were labor-intensive and prone to errors, with delays averaging 17 days.
Methods
Developed and implemented an interface program to automate bill processing, validation, and dissemination.
Results
Reduced bill delivery time to 4 days, eliminated printing costs, and enhanced data accuracy.
Conclusion
The interface program streamlined billing processes, resulting in significant time and cost savings for SingHealth institutions.
Lessons Learnt
Automation improves efficiency, reduces manual errors, and ensures timely processing of medical bills.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Automation in Financial Processing.
Keywords
Automation, Process Improvement, Billing Efficiency, Human Resource, Financial Processing.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter, IHIS-Synapxe |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Koh Li Hoon |
Project Member(s) | Zann Tan |
Connect with this contributor!
Koh Li Hoon - koh.li.hoon@singhealth.com.sg