Automation, IT and Robotics Innovation (AIR): FormSG x Stripe Payment Integration
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
9 October 2025
The aim is to improve the payment process for medical records and book purchases at clinics by implementing a digital. The digital payment solution successfully modernized the payment process, benefiting both patients and clinic staff.
Year Submitted: 2025
Published Date: 09 October 2025
Tags: Automation, Information ＆ Communication Technology, Robotics Process Automation, Digitalisation, Digital Platforms, Productivity, Time Saving, Patient Satisfaction, Value Based Care, Operational Management, Financial Management, Care Process ＆ Redesign, Technology
About this Content
Aims
The aim is to improve the payment process for medical records and book purchases at clinics by implementing a digital payment solution using FormSG and Stripe.
Background
The current in-person payment system is inconvenient for patients and burdensome for staff, leading to dissatisfaction and inefficiencies.
Methods
The project involved implementing a digital payment solution using FormSG and Stripe, collaborating with various departments, and training staff on the new system.
Results
The implementation saved 0.3 FTE in administrative staff time, reduced wait times, minimized billing errors, and improved patient satisfaction.
Conclusion
The digital payment solution successfully modernized the payment process, benefiting both patients and clinic staff.
Lessons Learnt
Key lessons include the importance of phased implementation, user-centric design, stakeholder engagement, and addressing technical integration challenges.
Keywords
digital payment, patient experience, automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Institute of Mental Health |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tiang Mee Ne |
Project Member(s) | Tan Yuen Peng |
Connect with this contributor!
Mr. Teh Yee Loon - teh.yee.loon@synapxe.sg