Automating Children’s Emergency (CE) Home Recovery Programme (HRP) Assessment and Reports
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2023
Reduce manual workload for HRP assessments, eliminate scribing errors, and reduce processing time. Automation enabled sustainability, reduced fatigue, and streamlined HRP assessments.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Productivity, Manhour Saving, Time Saving, Quality Improvement, Job Effectiveness
About this Content
Aims
Reduce manual workload for HRP assessments, eliminate scribing errors, and reduce processing time.
Background
COVID-19 increased HRP workload, leading to fatigue and inefficiencies among staff.
Methods
Two-phased process redesign: 1) Digitized patient contact and HRP responses, 2) Automated data processing and MOH reporting.
Results
Reduced calls from 80/day to 0. Staff reduced from 4-5/day to 1/day. HRP submission time cut from 6 hours to 30 minutes.
Conclusion
Automation enabled sustainability, reduced fatigue, and streamlined HRP assessments.
Lessons Learnt
Process automation reduced errors, increased scalability, and improved staff efficiency.
Keywords
Automation, Data Processing, MOH Reports
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Emergency Medicine |
Project Lead(s) | Amos Lim |
Project Member(s) | Sashikumar Ganapathy |
Connect with this contributor!
Amos Lim - amos.lim.ka@kkh.com.sg
Project Attachment
851_KKH_NHIP_2023_Automating_Children_s_Emergency_Home_Recovery_Programme_Assessment_and_Reports.pdf