Automating Children’s Emergency (CE) Home Recovery Programme (HRP) Assessment and Reports
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Automate HRP assessment to enhance efficiency and reduce staff workload and fatigue. HRP automation achieved sustainability and scalability for future workload increases.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Job Redesign, Workforce Performance, Workforce Productivity, Workforce Sustainability
About this Content
Aims
Automate HRP assessment to enhance efficiency and reduce staff workload and fatigue.
Background
Increasing COVID-19 cases overwhelmed staff supporting HRP assessments, causing fatigue and inefficiencies.
Methods
Implemented digital automation, macro-driven processes, and streamlined reporting mechanisms.
Results
HRP process time reduced from 6 hours to 30 minutes per day; manpower cut from 5 staff to 1 staff daily.
Conclusion
HRP automation achieved sustainability and scalability for future workload increases.
Lessons Learnt
Systematic approaches to automation lead to sustainable operations, reducing human errors and fatigue.
Additional Information
Merit Award at Singapore Healthcare Management Congress 2022.
Keywords
HRP Automation, Process Redesign, Digital Tools
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Emergency Medicine |
Project Lead(s) | Sashikumar Ganapathy |
Project Member(s) | Junaida Bte Badron |
Connect with this contributor!
Dr. Sashikumar Ganapathy - singaporehealthcaremanagement@singhealth.com.sg