Auto Claim Reply – Speed with Impact
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
Private Hospital
13 June 2025
The aim of the project is to automate the claim submission process to improve efficiency, reduce errors, and save costs. The integration of iHIS with the Medi Claim portal successfully improved the claims process, resulting in cost savings and increased.
Year Submitted: 2025
Published Date: 13 June 2025
Tags: Technology, Automation, Digitalisation, Financial Services/FinTech, Care Process ＆ Redesign, Productivity, Cost Saving, Time Saving, Digital Platforms, Operational Management, Financial Management
About this Content
Aims
The aim of the project is to automate the claim submission process to improve efficiency, reduce errors, and save costs.
Background
The manual entry of claims into the system was inefficient and error-prone, leading to delays and increased workload. The integration of iHIS with the Medi Claim portal aimed to address these issues.
Methods
The project involved integrating the iHIS with the Medi Claim portal to automate the claim submission process. This included technical adjustments, collaboration with stakeholders, and system testing.
Results
The automation reduced the need for manual intervention, decreased staff requirements from 3 to 1, and resulted in annual savings of $118,754. It also eliminated errors and improved processing efficiency.
Conclusion
The integration of iHIS with the Medi Claim portal successfully improved the claims process, resulting in cost savings and increased efficiency.
Lessons Learnt
The project highlighted the importance of having backup personnel, clear roles and responsibilities, and escalation processes to ensure continuity and address challenges effectively.
Keywords
Automation, Claims, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Private Hospital |
Organization(s) Involved | Mount Alvernia Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Oh Lay Khim |
Project Member(s) | Ng You Ting |
Connect with this contributor!
Ms Oh Lay Khim - oh.lay.khim@mtalvernia.sg