AS&S (Automate, Speed & Simplify)
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
National Healthcare Group
31 December 2021
To provide a platform for NHG employees to share and innovate work processes through automation. Collaborative efforts lead to productivity gains and effective problem-solving through the ASnS initiative.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Workflow Redesign, Job Effectiveness, Design Thinking, Knowledge Management, Knowledge Sharing, Knowledge Curation
About this Content
Aims
To provide a platform for NHG employees to share and innovate work processes through automation.
Background
Challenges in diverse processes across supply chains in public healthcare.
Methods
Developed submission templates for pain points and ideas, team reviews, and leadership engagement.
Results
Received 27 submissions in 4 months, resulting in 15 viable solutions; others under review or closed.
Conclusion
Collaborative efforts lead to productivity gains and effective problem-solving through the ASnS initiative.
Lessons Learnt
Engaging employees and leadership drives innovation and ownership.
Additional Information
SHM 2021 Shortlisted Project (Supply Chain Management).
Keywords
Process Improvement, Staff Engagement, Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Agency of Logistics and Procurement Services, National Healthcare Group Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Pharmacy, Healthcare Administration |
Applicable Specialty or Discipline | Pharmacology, Healthcare Administrators |
Project Lead(s) | Agnes Mary Tiong |
Project Member(s) | Sandy Teo |
Connect with this contributor!
Agnes Mary Tiong - singaporehealthcaremanagement@singhealth.com.sg