An Integrated Approach to Internal Communication of Patient Safety Messages to Staff
Project Categories
Organisational Leadership
Training ＆ Education
Platform
Singapore Healthcare Management Congress
Cluster
SingHealth
31 December 2018
Align patient safety messaging to create consistent and coordinated communication for staff engagement. Effective communication fosters a safety culture and supports organizational goals of harm prevention.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Organisational Leadership, Training ＆ Education, Organisational Leadership, Change Management, Behavioural Change, Human Resource, Staff Engagement, Collective Leadership, Education Platform, Virtual Learning Platform
About this Content
Aims
Align patient safety messaging to create consistent and coordinated communication for staff engagement.
Background
Multiple safety projects at KKH needed aligned messaging under "Target Zero Harm." Communication gaps hampered engagement.
Methods
Developed videos, email blasts, Leaders’ Communication Decks, and used AHRQ surveys to gather data on staff perception.
Results
Survey participation reached 94%; materials downloaded/viewed 4,890+ times; cross-institutional adoption of communication tools.
Conclusion
Effective communication fosters a safety culture and supports organizational goals of harm prevention.
Lessons Learnt
Integrated messaging improves staff understanding and participation in safety initiatives.
Additional Information
Singapore Healthcare Management 2017 – Highlighted Initiative for Internal Communication.
Keywords
Patient Safety, Communication, Zero Harm, Leadership Engagement, Safety Culture.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Ping Yang |
Project Member(s) | Jolene Teng |
Connect with this contributor!
Tan Ping Yang - tan.ping.yang@kkh.com.sg (opens in new tab)