Projects

AM-EPIC: SingHealth Duke-NUS Cluster Wide Competency Framework for Patient Safety and Quality

Project Categories

Care Process & Redesign

Training ＆ Education

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2018

Establish AM-EPIC competency framework to improve patient safety and quality through structured training. AM-EPIC framework standardized patient safety and quality training, strengthening SingHealth's healthcare capabilities.

Year Submitted: 2018
Published Date: 31 December 2018

Tags: Training ＆ Education, Care Process ＆ Redesign, Learning Theories ＆ Framework, Learning Approach, Team Based Learning, Value Based Care, Safe Care, International Patient Safety Goals

About this Content

Aims

Establish AM-EPIC competency framework to improve patient safety and quality through structured training.

Background

SingHealth, with over 28,000 staff, lacked a unified framework for Patient Safety and Quality (PSQ) training and professional recognition.

Methods

Conducted literature reviews, aligned training programs, and established a multi-level professional recognition path.

Results

Developed 4-level PSQ competency framework, integrated cluster-wide training, and issued 45 recognition letters.

Conclusion

AM-EPIC framework standardized patient safety and quality training, strengthening SingHealth's healthcare capabilities.

Lessons Learnt

Clearer pathways for training and professional recognition fostered better staff engagement and sustainability.

Additional Information

Framework aligns with the Canadian Patient Safety Institute and SHINE National Curriculum Guide.

Keywords

PSQ, Competency Framework, Training

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	SingHealth Headquarter, SingHealth Polyclinics, Singapore General Hospital, Changi General Hospital, National Cancer Centre Singapore, DUKE University - National University of Singapore
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Ken Lim
Project Member(s)	Camilla Wong Nguk Lan Pang Kok Hian Tan Mun Hong Chow Hwee Boon Lim Phillip Cheong Debbie Wild Wee Heng Lim Francis Ngo

Connect with this contributor!

Camilla Wong Ming Lee - singaporehealthcaremanagement@singhealth.com.sg

Project Attachment

C_76_SingHealth_SHM_2018_AM_EPIC_SingHealth_Duke_NUS_Cluster_Wide_Competency_Framework.pdf