Advanced Practice Physiotherapists in TTSH Emergency Department
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2024
To reduce wait times and mitigate chronic pain risk for musculoskeletal (MSK) patients in TTSH ED. APPs in emergency care improve patient flow and outcomes, setting a new standard in care redesign.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Access To Care, Turnaround Time, Waiting Time
About this Content
Aims
To reduce wait times and mitigate chronic pain risk for musculoskeletal (MSK) patients in TTSH ED.
Background
Increased patient load and delays in MSK care highlighted the need for early intervention models.
Methods
Developed and implemented Advanced Practice Physiotherapist (APP) model with a multidisciplinary team.
Results
Reduced wait times by 75%, improved clinical outcomes (2.0 pain scale reduction), optimized resources, and improved satisfaction.
Conclusion
APPs in emergency care improve patient flow and outcomes, setting a new standard in care redesign.
Lessons Learnt
Stakeholder engagement, flexibility, and communication are crucial for sustained success.
Additional Information
National Healthcare Innovation & Productivity (NHIP) 2024 – Best Practice Award (Care Redesign).
Keywords
Advanced Practice Physiotherapy, Emergency Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Emergency Medicine, Orthopaedics, Surgery, Physiotherapy |
Project Lead(s) | Ngo Xueting |
Project Member(s) | Loh Wei Bing |
Connect with this contributor!
Ms Ngo Xueting - xueting_ngo@ttsh.com.sg
Project Attachment
C_605_TTSH_NHIP_2024_Advanced_Practice_Physiotherapists_in_TTSH_Emergency_Department.pdf