Addressing Productivity Using Organisational Principles
Care Process & Redesign
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2024
Quickly ramp up the productivity of the centre to ensure business viability, using cost per service, unique clients served. Ongoing efforts to align the five domains of the STAR model are essential to sustain quality and cost-effectiveness.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Productivity, Cost Saving
About this Content
Aims
Quickly ramp up the productivity of the centre to ensure business viability, using cost per service, unique clients served, and number of sessions as key measures.
Background
Stroke Support Station’s Day Rehabilitation Centre (DRC) was running on a financially unsustainable model with a high cost per service. The norm cost per session was $98, but DRC was operating at a loss of $206 per session.
Methods
The STAR Model by Jay Galbraith was applied to address productivity holistically. Five domains were considered to optimize patient scheduling and reduce financial loss.
Results
Cost per service improved from $304.32 to $203.81 (33% reduction). Unique clients increased from 166 to 244 (46.99% increase). Number of sessions rose from 5,407 to 6,255 (15.68% increase).
Conclusion
Ongoing efforts to align the five domains of the STAR model are essential to sustain quality and cost-effectiveness.
Lessons Learnt
A holistic, multi-dimensional approach is necessary for productivity improvements rather than just cutting direct expenditure.
Keywords
STAR Model, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Stroke Support Station |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Ancillary Care |
Applicable Specialty or Discipline | Rehabilitation Therapy, Neurology |
Project Lead(s) | Ng Rei Na |
Project Member(s) | Cheng Guang Hao |
Connect with this contributor!
Cheng Guang Hao - guanghao.cheng@s3.org.sg
Project Attachment
48_S3_CCEA_2024_Addressing_Productivity_Using_Organisational_Principles.pdf