Achieve 95% reduction of patient recall at Laboratory in 6 months
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To achieve 95% reduction in patient recalls at Geylang Laboratory by identifying preparation needs for different patient. Effective planning and education minimized errors and improved overall laboratory performance.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Productivity, Manhour Saving
About this Content
Aims
To achieve 95% reduction in patient recalls at Geylang Laboratory by identifying preparation needs for different patient groups.
Background
Patient recalls for incomplete preparation led to time, cost, and productivity losses.
Methods
Implemented preparation workflows, reminders, and education programs.
Results
Reduced patient recalls by 95%, saving $1,835.78 annually, and improved patient and staff satisfaction.
Conclusion
Effective planning and education minimized errors and improved overall laboratory performance.
Lessons Learnt
Educating patients and clear workflows can significantly improve service efficiency and reduce costs.
Additional Information
NHG Quality Day 2021: Merit Award
Keywords
Patient Recall, Phlebotomy, Workflow Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Diagnostics |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Ancillary Care |
Applicable Specialty or Discipline | Diagnostic Radiography |
Project Lead(s) | Jonathan C. Gatab |
Project Member(s) | Leow Chai Hong |
Connect with this contributor!
Jonathan C. Gatab - Jonathan_C_GATAB@diagnostics.nhg.com.sg
Project Attachment
C_554_NHGD_Quality_Day_2021_Achieve_95_reduction_of_patient_recall_at_Laboratory_in_6_months.pdf