Ace it like a PRO! (Pro-Ace): PROactive Financial Assistance
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Proactively provide financial assistance to low-income Singaporeans with outstanding medical bills. Sustained financial support for low-income patients via streamlined processes.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Operational Management, Financial Management
About this Content
Aims
Proactively provide financial assistance to low-income Singaporeans with outstanding medical bills.
Background
Rising number of patients in HDB rental flats faced difficulties paying medical bills.
Methods
Established a multidisciplinary team and created PRO-ace workflow for targeted financial assistance.
Results
Assisted 3,714 patients and increased bill assistance by 445%; achieved 100% workflow improvement.
Conclusion
Sustained financial support for low-income patients via streamlined processes.
Lessons Learnt
Data-driven approaches and proactive engagement are critical to assisting financially vulnerable patients.
Additional Information
Singapore Healthcare Management Congress 2022 - 1st Prize (Finance Category).
Keywords
Financial Assistance, Multidisciplinary Approach
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators, Medical Social Workers |
Project Lead(s) | Lucas Goh Chee Keong |
Project Member(s) | Ho Sing Aik |
Connect with this contributor!
Lucas Goh Chee Keong - singaporehealthcaremanagement@singhealth.com.sg