A Structured Approach for Communication of COVID 19 Measures within Singapore General Hospital (SGH)
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Provide the foundation to alleviate staff anxiety, ensure patient and staff safety, and comply with national measures. Structured communication ensured smooth COVID-19 response across SGH.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Organisational Leadership, Care Process ＆ Redesign, Knowledge Management, Knowledge Sharing, Human Resource, Staff Engagement, Staff Wellbeing, Value Based Care, Safe Care, Risk Management, Preventive Approach
About this Content
Aims
Provide the foundation to alleviate staff anxiety, ensure patient and staff safety, and comply with national measures.
Background
The COVID-19 pandemic brought rapid policy changes, creating uncertainty and overwhelming communication for SGH’s 10,000 staff.
Methods
Adopted WHO’s Communications Framework; structured communication channels and centralized resource pages.
Results
Improved clarity and accessibility of COVID-19 measures; reduced staff confusion and increased compliance.
Conclusion
Structured communication ensured smooth COVID-19 response across SGH.
Lessons Learnt
Effective communication relies on simplicity, multiple access points, and consistent updates.
Keywords
Information Sharing, Staff Engagement, COVID-19 Measures
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Epidemiology |
Project Lead(s) | Ngau Hui Hui |
Project Member(s) | Nicole Tay Wei Ting |
Connect with this contributor!
Ngau Hui Hui - singaporehealthcaremanagement@singhealth.com.sg