A Quality Improvement Project On Improving the Compliance Rate of Palliative Care Outcomes Collaboration (PCOC) Completion for Home Hospice Patient Visits
Care Continuum
Care Process & Redesign
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
To improve Palliative Care Outcomes Collaboration (PCOC) completion rates in home hospice visits. PCOC compliance ensures better palliative care delivery and enhanced continuity of care.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Workflow Redesign, Value Based Care, Safe Care, Adherence Rate, Patient Reported Outcome Measures, End-Of-Life Care, Home Hospice Care
About this Content
Aims
To improve Palliative Care Outcomes Collaboration (PCOC) completion rates in home hospice visits.
Background
PCOC completion rates were inconsistent due to workflow inefficiencies and lack of standardization.
Methods
Conducted two PDSA cycles: standardization/training in Cycle 1 and reinforcement/reminders in Cycle 2.
Results
Improved PCOC completion rates from 68.8% to 91%, sustained for 12 months.
Conclusion
PCOC compliance ensures better palliative care delivery and enhanced continuity of care.
Lessons Learnt
Standardization, training, and stakeholder engagement are key for sustainable quality improvement.
Additional Information
CCEA 2022 Clinical Quality Silver Award.
Keywords
Palliative Care, Quality Improvement, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | ASSISI Hospice, National Cancer Centre Singapore |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Palliative Medicine |
Project Lead(s) | Nithia Angamuthu |
Project Member(s) | Saw Nandar Nwe |
Connect with this contributor!
Dr. Nithia Angamuthu - angamuthu.nithia@singhealth.com.sg