A Novel Communication Toolkit in Improving Communication between Intubated patients and Healthcare workers (HCWs)
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2017
To reduce communication attempts for ICU patients from 5 to 2 within 6 months. Communication tools significantly improved patient and staff satisfaction in ICU settings.
Year Submitted: 2017
Published Date: 31 December 2017
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Productivity, Time Saving, Value Based Care, Patient Reported Experience Measures
About this Content
Aims
To reduce communication attempts for ICU patients from 5 to 2 within 6 months.
Background
ICU patients with artificial airways struggle to communicate, causing frustration for both patients and healthcare workers.
Methods
Redesigned communication tools; shared communication tips; conducted trials using Plan-Do-Study-Act cycles.
Results
Communication attempts reduced from 5 to 2; staff saved 52 hours annually, and $7,800 SGD in cost savings.
Conclusion
Communication tools significantly improved patient and staff satisfaction in ICU settings.
Lessons Learnt
Effective data collection and team engagement were critical for project success.
Additional Information
Presented at NHG Quality Day 2017
Keywords
Communication, ICU, Patient-Centered Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Surgery, Intensive Care Medicine |
Project Lead(s) | Tan Ee Chen Jaclyn |
Project Member(s) |
Connect with this contributor!
Tan Ee Chen Jaclyn - ee_chen_tan@ttsh.com.sg
Project Attachment
16_TTSH_AHSP_Comm_Toolkit_in_Improving_Comm_btw_Intubated_patients_n_Healthcare_workers_combine.pdf