A new Joint Nurse-Physiotherapist Clinic reduced lead time and improved resource allocation for Phase II Cardiac Rehabilitation
Project Categories
Care Continuum
Care Process & Redesign
Platform
National University Health System Quality Improvement
Cluster
National University Health System
31 December 2016
Reduce lead time to first contact of Phase II Cardiac Rehabilitation. Joint nurse-physiotherapist clinics enhance cardiac rehab service quality and reduce resource strain.
Year Submitted: 2016
Published Date: 31 December 2016
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Workflow Redesign, Operational Management, Resource Allocation, Lean Methodology, Productivity, Cost Saving, Rehabilitative Care, Preventive Care, Outpatient Care
About this Content
Aims
Reduce lead time to first contact of Phase II Cardiac Rehabilitation.
Background
Long lead times and underutilization of allied health resources required process improvement. The MDC model was not meeting demand effectively.
Methods
Root Cause Analysis (RCA), Plan-Do-Check-Act (PDCA), and establishing a joint clinic with nurses and physiotherapists.
Results
Lead time reduced from 52 to 14 days; increased patient participation in Phase II rehab, saving $60 per patient.
Conclusion
Joint nurse-physiotherapist clinics enhance cardiac rehab service quality and reduce resource strain.
Lessons Learnt
Multidisciplinary collaboration and streamlined workflows maximize resource utilization and reduce delays.
Keywords
Cardiac Rehabilitation, Phase II, Care Redesign, Process Improvement, Resource Management, Multidisciplinary Clinic, Ng Teng Fong General Hospital, Heart Disease Management, Outpatient Care, Preventive Interventions
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital, Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Nursing, Medical, Healthcare Administration |
Applicable Specialty or Discipline | Physiotherapy, Cardiology, Rehabilitation Therapy |
Project Lead(s) | Toh Lay Cheng |
Project Member(s) | Lim KC |
Connect with this contributor!
Toh Lay Cheng - Lay_Cheng_Toh@nuhs.edu.sg (opens in new tab)