A Continuous Quality Improvement Project Using SEIPS Model to Reduce Medication Error in Outpatient Pharmacy
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce average medication errors at Specialist Outpatient Clinic Pharmacy from 1.29/month to 0.65/month. The project demonstrated sustainable safety enhancements in outpatient pharmacy, setting a model for broader implementation.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Risk Management, Preventive Approach, Adverse Outcome Reduction, Adherence Rate
About this Content
Aims
Reduce average medication errors at Specialist Outpatient Clinic Pharmacy from 1.29/month to 0.65/month.
Background
9 errors recorded Jan-Jul 2017; errors linked to task inconsistencies, training gaps, and interruptions.
Methods
Used SEIPS model; implemented physical checks, updated documentation processes, and redesigned workflows.
Results
Reduced errors to 0.33/month; exceeded target with sustainable improvements in safety and efficiency.
Conclusion
The project demonstrated sustainable safety enhancements in outpatient pharmacy, setting a model for broader implementation.
Lessons Learnt
SEIPS is effective for identifying and mitigating systemic risks, ensuring patient safety.
Additional Information
Recognized at the Singapore Healthcare Management Conference 2018 in the Risk Management category.
Keywords
Medication Safety, SEIPS Model, Risk Mitigation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Cancer Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Pharmacology, Healthcare Administrators |
Project Lead(s) | Chang Yok Ying |
Project Member(s) | Shamilah Binte Noor Mohamad |
Connect with this contributor!
Chang Yok Ying - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C274_NCCS_A_Continuous_QI_Project_Using_SEIPS_Model_to_Reduce_Medication_Error.pdf