CHiLD CoP Playbook - Pulse
Community of PracticeCoP Playbook   ulse
Basic Guide to kickstart Your CoP
CoP SKILL Level: 
Pulse Check. Sensing for Vitality.
ACTIVITIES
Recommended Actions
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 Responsibility
Community manager takes responsibility for constantly taking the community's 'pulse'
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 Approaches
Includes all quantitative and qualitative approaches to assess results, engagement, and vitality
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 Purpose
Ensure community remains relevant, stays engaged, and delivers on its vision
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More Advanced KM Methodology & STRATEGIES
Overview
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:  
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Maximize Impact with the Synergy Effect
Diverse groups within CoPs don't just add value individually; they amplify it collectively. They form a powerful nexus of knowledge, insights, and experiences. This dynamic interaction results in outcomes that transcend their individual contributions.
CoP Visual Board 8: Measurement
Measuring your community performance is an ongoing process, not (only) a one-off annual exercise. The community manager takes responsibility for constantly taking the community’s ‘pulse’. This includes all quantitative and qualitative approaches to assess the results, engagement, and vitality of the community (of practice) to make sure the community remains relevant in terms of its practice and the organisation’s goals, stays engaged and delivers on its vision. All elements that make up a community’s vitality are to be measured: the rituals and behaviours, as well as the activities and interactions that are in place or need to be put in place to meet the community’s objectives. You always refer to the community’s vision and objectives when you measure your community’s performance. While you assess both the tangible and the intangible output and impact of your community to prove its value, you are also measuring your community’s performance. This will allow you to better understand what does not work, and why and how you could improve your community’s operational model. Your main overall performance measurement tools are the community roadmap and the Communities of Practice Success Wheel. You can use these to answer the following questions. How is the community doing in each facet? How would your rate your community on each question listed in the community of practice roadmap?
 how to explore and define what impact and vitality mean for your community;
how to assess the community as regards the success factors and how to continually ask questions of/with your community to keep you on your mission/vision track;
how to gauge what community challenges and opportunities you face/lie ahead so that you can revise your approach to focus on specific success facets.
CoP Visual Board 8: Measurement
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