CHiLD CoP Playbook - Experience
Community of PracticeCoP Playbook   xperience
Basic Guide to kickstart Your CoP
CoP SKILL Level: 
User Experience. Community Ecosystem.
ACTIVITIES
Recommended Actions
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 Diverse Perspectives
Members from various backgrounds, roles, and experiences bring unique perspectives that enrich the collective knowledge pool.
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 Inclusive Environment
A diverse CoP is one where members, irrespective of their background, feel valued and heard. Prioritizing equity ensures equal access to opportunities and resources.
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 User Experience
In the context of a CoP, user experience includes the community processes and practices, methods for organization, and digital tools used.
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More Advanced KM Methodology & STRATEGIES
Overview
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:  
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Fostering an Inclusive Environment
While members from various backgrounds, roles, and experiences bring unique perspectives that enrich the collective knowledge pool, it's the deliberate and strategic efforts towards fostering inclusivity that ensure these voices are truly integrated and valued.
 
CoP Visual Board 7: User Experience
In the context of a community (of practice), we understand user experience to be members’ and the community ecosystem’s experience of/with the community’s operational model. This includes:
 how to design and communicate your purpose, vision, objectives and strategy
how to use appreciative inquiry to identify and design a vision for your community needs, challenges and opportunities; how to pitch your community’s value proposition.
All of the above have a profound impact on the community’s success. A user can be a community member, community leader, sponsor or anyone else within or outside the community who benefits from the community. Mature, advanced communities are much more than a support forum. They thrive because they engage people and encourage them to share knowledge, experiences and resources. When you care about community members’ experience and acquire feedback on the quality of the community’s online and ‘in real life’ environments, you ensure community engagement. Integrating all of the discovered elements of the users’ experiences and avoiding confusion are key to designing user-centric experiences. This ensures that users experience the right flow of support and information, and increases online interoperability.
 how to define and work with personas;
how to identify and act on community member levels of satisfaction/concern with the workings of the community; how to gauge what member support is needed;
how to revise/adapt user experience approaches based on satisfaction/importance levels.
CoP Visual Board 7: User Experience
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