CHiLD CoP Playbook - Core Team
Community of PracticeCoP Playbook   ore Team
Basic Guide to kickstart Your CoP
CoP SKILL Level: 
Convene & Connect. Bringing People Together.
ACTIVITIES
Recommended Actions
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 Start Small
Create the conducive environment to convene and network people.
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 Ensure Diversity
Proper community management to ensure diversity of views, prioritize equity for access to opportunities and resources.
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 Foster Inclusiveness
Create an environment where everyone feels they belong and can actively participate.
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More Advanced KM Methodology & STRATEGIES
CoP SKILL Level:  
Overview
- By Kian Ping Chng
- April, 2025
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Inculcating Diversity, Equity, and Inclusion (DEI)
TA diverse CoP is one where members, irrespective of their background, feel valued and heard. Prioritizing equity ensure that every member has equal access to opportunities and resources. Inclusion create an environment where everyone feels they belong and can actively participate.
 
CoP Visual Board 4: Convening
Convening is the art of bringing the community (of practice) and relevant stakeholders together to connect members and engage them in meaningful conversations. The diversity of a community and a risk-free and inclusive environment help develop conversations and engage members. To learn how to nurture a risk-free trusted environment, which is needed for meaningful convening, please see ‘Community management’. Convening the community on a regular basis keeps it alive and thriving. It involves communicating with members, connecting them and encouraging conversations. It also implies boundary-spanning activities (i.e. linking the community with external sources of knowledge), which involve regularly injecting external expertise on the community of practice into the community and ensuring access and connections to other networks.
 how to choose different convening methods and make them work for your community;
how to design and bridge the gap between interactions within inside and outside the community;
how to ensure community engagement based on a solid convening strategy built on conversation, connection, communication and boundary-spanning activities.
CoP Visual Board 6: Community Management
A community cannot function without a community manager, just like a wheel hardly rolls without oil. We have identified three main roles that a community manager needs to take on: (1) the organiser, (2) the convener and catalyst and (3) the synthesiser, knowledge manager or broker. The community manager’s tasks also focus on facilitation and strategies to combine and integrate ‘in real life’, online, synchronous and asynchronous interactions. Although in all other areas of the Communities of Practice Success Wheel, leaders, the core group and/or members play an important role, there are three areas that mainly belong to the domain of the community manager: community management, user experience and measurement. Community management tasks are strongly linked to all other community operation areas, in particular to governance, leadership, collaboration and cooperation, and convening.
how to facilitate your community life and interactions by combining online, ‘in real life’, asynchronous and synchronous ways of working;
how to identify and fulfil different community management roles: organiser, convener/catalyst and synthesiser/knowledge manager or broker;
how to co-create a community engagement roadmap.
CoP Visual Board 4: Convening
CoP Visual Board 6: Community Management
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